You send a brief of the item you are looking for, including size, any budget range, deadline and references that may help the sourcing. We source based on your request. Once found and approved by you, we go ahead with payment and coordinate delivery.
Support • FAQs
Most Common Questions
Everything you need to know about our sourcing process, authenticity, timelines and logistics. If you don’t see your question, message us and we’ll reply personally.
Getting started
Our main focus is premium, luxury and hard to find pieces, but please don’t hesitate to message us about anything. If a request sits outside our usual scope, we’ll let you know right away.
Sourcing & authenticity
Yes, absolutely. We use trusted and verified sources and a global network to find these pieces. Sometimes it can take longer than expected due to rarity or high demand, however we will always communicate this with you.
Sourced pieces are found through trusted boutiques, specialist suppliers and verified contacts. We carefully review each item before purchase to help ensure quality, condition and authenticity.
We can source globally and coordinate delivery depending on the item and delivery address. Duties and taxes may apply, which will always be mentioned before going ahead with payment.
Pricing, payments & fees
Due to the bespoke nature of our service, pricing reflects current market availability, the rarity of the piece, and the sourcing logistics involved. Each quote is tailored individually depending on the item, size, condition, timeline and where it can be sourced from.
For a service or high demand request, we may request a deposit or service fee before we begin. If so, this will be confirmed upfront.
For international orders, please note that any customs fees, import duties, taxes, or additional charges are the responsibility of the client. These costs are set by the destination country and are not included in our service or shipping fees.
Delivery & timelines
Some requests can be answered and offered on the same day, while others may take longer due to rarity and high demand. We will give you a realistic expectation after reviewing your timeline.
Yes. If you have a deadline, please always mention it to us. This way, we can do everything possible to help get your item to you on time.
Yes, items are usually shipped to the client’s chosen address. If any changes are needed, we will let you know beforehand.
Returns & cancellations
Due to the bespoke nature of luxury sourcing, all sales are strictly final. Once an item has been secured, we are unable to offer refunds, returns or exchanges.The only exception is if an item arrives to us damaged or faulty before being sent to you, and we are unable to source a suitable replacement.
Full payment is required to secure your item. Once you confirm your purchase, please complete payment promptly, as availability can change quickly. Once payment has been made and confirmed, cancellations may not be possible due to the real time nature of sourcing.
Still unsure?
Send your request,we will reply personally.
Share your request with us, including the item, size, budget range and image. We will confirm the next steps and availability. If you have any further questions, don’t hesitate to ask.