You send a brief of the item you are looking for, including size, any budget range, deadline and references that may help the sourcing. We source based on your request. Once found and approved by you, we go ahead with payment and coordinate delivery.
Support • FAQs
Most Common Questions
Everything you need to know about our sourcing process, authenticity, timelines and logistics. If you don’t see your question, message us and we’ll reply personally.
Getting started
Our main focus is premium, luxury and hard to find pieces, but please don’t hesitate to message us about anything. If a request sits outside our usual scope, we’ll let you know right away.
Sourcing & authenticity
Yes, absolutely. We use trusted and verified sources and a global network to find these pieces. Sometimes it can take longer than expected due to rarity or high demand, however we will always communicate this with you.
Sourced pieces are found through trusted boutiques, specialist suppliers and verified contacts. We carefully review each item before purchase to help ensure quality, condition and authenticity.
We can source globally and coordinate delivery depending on the item and delivery address. Duties and taxes may apply, which will always be mentioned before going ahead with payment.
Pricing, payments & fees
Due to the bespoke nature of our service, pricing reflects current market availability, the rarity of the piece, and the sourcing logistics involved. Each quote is tailored individually depending on the item, size, condition, timeline and where it can be sourced from.
For a service or high demand request, we may request a deposit or service fee before we begin. If so, this will be confirmed upfront.
For international orders, please note that any customs fees, import duties, taxes, or additional charges are the responsibility of the client. These costs are set by the destination country and are not included in our service or shipping fees.
Delivery & timelines
Some requests can be answered and offered on the same day, while others may take longer due to rarity and high demand. We will give you a realistic expectation after reviewing your timeline.
Yes. If you have a deadline, please always mention it to us. This way, we can do everything possible to help get your item to you on time.
Yes, items are usually shipped to the client’s chosen address. If any changes are needed, we will let you know beforehand.
Returns & cancellations
For goods sold by Tufffinds, including caps and existing items sourced for you, UK online customers normally have 14 days after delivery to cancel and another 14 days to send goods back. Sourcing alone does not make an item personalised. Any lawful exception is explained before purchase; rights for faulty or misdescribed goods remain.See our Returns and Refunds Policy for return costs, refunds and the cancellation form.
Contact info@tufffinds.com promptly. Goods follow our Returns and Refunds Policy. Separately agreed sourcing and styling services follow our Terms of Service, including applicable consumer cancellation rights and any lawful proportionate charge for work you expressly requested during the cancellation period.
Still unsure?
Send your request,we will reply personally.
Share your request with us, including the item, size, budget range and image. We will confirm the next steps and availability. If you have any further questions, don’t hesitate to ask.